FAQ

FAQs Gifts from a Virgo

 

WHY SOY CANDLES?

Soy wax is 100% natural soybean oil. Soy candles last longer. Our soy candles produce less soot. Soy wax is made from soy beans grown by our U.S. farms. When you burn one of our soy candles, you are supporting farmers across the country. Our soy wax allows for candles to have a stronger scent & a purer scent throw. This creates great candles with the desired scent for any environment. Soy candles are eco-friendly and better for the environment.

 

DISADVANTAGES OF SOY CANDLES?

Soy wax is all natural, there are no preservatives. as a result, some white frosting may appear on the candle overtime. there may be a few spots around the candle or it may be settled on the bottom of the jar or a ring around the top. Soy candles have a lower melting point than paraffin candles so they will melt at 80 degrees and above. if left in the heat, the candle will melt and not burn properly. the frosting and shrinkage have no affect on the scent or burning of the candle. but, you will still have a clean burning candle that is better for the environment.

 

WHY SHOULD YOU TRIM THE WICK IN YOUR CANDLE?

Keeping your wicks trimmed properly will help your candles burn fully and last longer. Specifically, your candle's wick should be trimmed after every 4 hours of burn time. Let the candle come to room temperature, then trim the wick to 1/8-inch before relighting. This is where our GFAV Wick Trimmer comes in to play~ place the bottom of the trimmer flush with the candle surface, rock the trimmer back so that its "elbow" rests on the surface, this keeps the trimmer at a 45-degree angle and helps ensure the cut is to the proper length.

 

ABOUT GFAV WICK TRIMMER

The proper tool makes every task easy. This is the essential one for maintaining your candle's wick properly. Our heavy-duty metal wick trimmer clips wicks to 1/8" to ensure a clean, even flame for a longer lasting candle and maximum fragrance. Long enough to reach the bottom of our Candles, GFAV Wick Trimmer's design also easily lets you remove the clipped wick safely. You can't do that with a pair of scissors!

 

TIPS FOR BURNING SOY CANDLES!

Before lighting your soy candle, the wick should be trimmed back about 1/2’’ each time. Otherwise the soy candle will smoke and burn to fast.

We recommend that you do not burn the candle more than 4 hours at a time to achieve the most of the candle.

Discontinue use of the burning the candle when there is only 1/2’’ of wax left in the bottom. This way there is no potential for a fire hazard.

Allow soy candle to cool and harden before relighting.

Extinguish the candle if the flame becomes too high or the candle is flickering repeatedly. Let it cool and then trim back the wick 1/2’’ and it will burn better.

 

ORDERING INFORMATION

CAN I ORDER BY PHONE?

Yes, your order can be placed by phone. However, we do not accept payment by credit card over the phone. After accepting your order on the phone, you will be billed via email. At which time, you can pay by credit card on PayPal. For your protection and all our customers, we do not keep credit card information unhand. Payment must be received and approved by PayPal before your order will be processed and shipped.

 

WHAT IS YOUR RETURN POLICY?

All returns must be requested and approved by Gifts from a Virgo. Requests can be made via e-mail at pr@giftsfromavirgo.com or by calling (330) 953-2401. All claims for shortages and/or damages must be placed within 5 days of receipt of merchandise. Pictures of damaged products may be requested. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase. Shipping and handling are not refundable.

 

GENERAL QUESTIONS

What hours are you open?

Monday - Friday 9 AM to 7 PM
Saturday 10 AM to 4 PM
Sunday 12 PM to 3 PM

On occasion we may be unavailable to answer the phone. We are either pouring candles, on the other line or it is after business hours. if we are not able to answer the phone, you may send a text message or email pr@giftsfromavirgo.com. Your phone call and email is important to us! We will respond within 24 to 48 hours.

What is your mailing address?
Gifts from a Virgo
P.O. Box 3761
Youngstown, Ohio 44513

 

SHIPPING INFORMATION

When will my order ship or be ready for pick-up? If the product is in stock we will ship out within 24 to 48 hours, excluding Sundays. Orders that are not in stock will need to be poured and cured so will ship within 3 to 5 days. If there is a problem with an item being back ordered and we will not be able to meet this time frame, you will be contacted via phone or email. At this point, you can choose to wait for the item, substitute another item, or remove it from your order. If you choose to wait, the back ordered item will ship out to you automatically once it is back in stock.

 

CAN SOY CANDLES MELT IN THE HEAT?

Soy wax is a very soft wax and if kept in hot weather for long periods of time, will get soft and eventually melt. My recommendation is that once your candles arrive remove the shipment from the heat immediately and let the shipment cool to room temperature. If the candle melts once they have cooled they should return to a normal wax form.

 

PRIVACY & SECURITY

Do you share my information with anyone? We appreciate your business and respect your privacy. Any information collected will be kept confidential. After ordering, we will add you to our monthly newsletter list. If you do not wish to receive this, you can opt-put and you will be removed from our distribution list. Is your website secure? Yes, our shopping cart is for retail and is secure.

 

If the shipping address is different from the address provided through PayPal, please contact the seller prior to payment. If the PayPal addresses are different, and no special instruction has been provided, Gifts from a Virgo will send the order to the address provided through PayPal.